Pub Casino Privacy Policy

At Pub Casino, we are committed to protecting your personal data and respecting your privacy at every stage of your journey with us. This Pub Casino privacy policy explains how we collect, use, store and protect the information you share with us when you register, log in, deposit, play or contact our support team. We are operated by L&L Europe Ltd, a company established in Malta with company number C53706, registered at Northfields App 7, Vjal Indipendenza, Mosta MST9026, Malta. We hold a licence from the Malta Gaming Authority (MGA/B2C/211/2011) and a remote casino licence from the British Gambling Commission under number 38758 for customers resident in Great Britain. By using Pub Casino.co.uk, you agree to the practices described below.

Information We Collect

When you create an account with us, we ask you to provide accurate and complete personal information, including your name, date of birth, address, email address, phone number and payment details. We collect this information to verify your identity, confirm you meet the minimum age of 18 (or the local age of consent if higher), and comply with our anti-money laundering obligations. If you use our Pub Casino login page, we also record your login history, IP address and device information for security purposes.

• We gather registration details such as your name, address and date of birth
• We collect financial information needed to process deposits and withdrawals
• We track gameplay activity, including bets placed, bonuses claimed and time spent on our platform
• We record communications you send us via LiveChat, email or phone
• We monitor technical data such as IP address, browser type and device identifiers to prevent VPN or proxy use

How We Use Your Information

We use your personal data to operate our services, process transactions, and personalise your experience across our platform. Our marketing team may use your information to send you details about a Pub Casino welcome offer, free spins, or a Pub Casino bonus code, provided you have opted in to receive such communications. We also use your data to manage our sportsbook offering, provide customer support, detect fraud, and meet our licensing obligations under both the MGA and UKGC frameworks.

If you are interested in a Pub Casino sign up offer or wish to claim a Pub Casino no deposit bonus, we may process additional verification data to confirm eligibility and prevent bonus abuse. We also use your data to administer our cashback service, tournaments, and other promotions available through Pub Casino.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to improve your browsing experience, remember your preferences, and analyse traffic to our website. Cookies also help us recognise returning players and streamline the Pub Casino login process. You can manage or disable cookies through your browser settings, though doing so may affect certain functions of our site, including access to the Pub Casino app experience on mobile browsers.

Data Sharing and Third Parties

We do not sell your personal data. However, we may share your information with regulators, licensing authorities, payment providers, identity verification services, and our group companies, including any Pub Casino sister sites operated under the L&L Europe brand, in order to maintain a single customer view across our group. This allows us to apply consistent responsible gambling measures and fraud prevention checks. We may also share data with eCOGRA, our appointed Alternative Dispute Resolution provider, when handling complaints.

• We share data with payment processors such as Visa, Mastercard, PayPal, Trustly, Skrill, Apple Pay and Paysafecard to complete transactions
• We disclose information to regulators including the Malta Gaming Authority and the UK Gambling Commission
• We provide data to identity verification and anti-fraud partners
• We share information across our group of sister brands for account monitoring purposes

Data Security

We protect every transaction with 128-bit SSL encryption, and we store your funds in a segregated bank account separate from our operating capital. Our RNG systems are independently audited by eCOGRA and iTech Labs, and we publish RTP figures for every game available on our platform. We limit access to your personal data to employees and partners who genuinely need it to perform their duties, and we regularly review our security measures to guard against unauthorised access, loss or misuse.

Your Rights

You have the right to request access to the personal data we hold about you, ask us to correct inaccurate information, or request deletion of your data where permitted by law. You may also object to certain types of processing, including direct marketing. If you no longer wish to receive updates about a Pub Casino promo code or a Pub Casino bonus code for existing customers, you can update your preferences in your account settings at any time. To exercise any of these rights, please contact us using the details below.

Data Retention

We retain your personal data for as long as your account remains active, and for a further period afterwards as required by our licensing and anti-money laundering obligations. This includes records relating to deposits, withdrawals, bonus activity and any Pub Casino withdrawal time queries you may have raised with our support team. Once the retention period expires, we securely delete or anonymise your data unless we are required to keep it for legal reasons.

Age Restrictions and Location

Our services are only available to individuals aged 18 or over, or the local age of consent if higher. We use geolocation and IP verification tools to confirm your location and prevent access from restricted territories. Attempts to mask your location using VPNs or proxy servers are strictly prohibited, both at registration and during play, and may result in account restrictions.

Changes to This Policy

We may update this policy from time to time to reflect changes in our practices, technology or legal requirements. When we make significant changes, we will notify you through your registered email address or via a notice on our website. We encourage you to review this page periodically so you remain informed about how we protect your data at Pub Casino.

Contact Us

If you have questions about this policy, wish to exercise your data rights, or want to raise a complaint, our UK-based support team is available 24 hours a day, every day of the year. You can reach us through LiveChat, by phone at +44 1223 931493, or by email at support@Pub Casino.co.uk. Complaints relating to data protection can be sent to complaints@Pub Casino.co.uk, and we will acknowledge your message within 24 hours in accordance with our regulatory obligations.