Play Responsibly at Pub Casino

At Pub Casino, we want every visit to the pub casino to remain enjoyable, controlled and fun. We believe that gambling should always be a form of entertainment, never a way to solve financial problems or escape difficult emotions. As a licensed operator holding both a Malta Gaming Authority licence (MGA/B2C/211/2011) and a remote gambling licence from the British Gambling Commission (licence number 38758), we take our responsibility towards players extremely seriously, and this page explains the tools, policies and support available to help you stay in control while playing at Pub Casino.

Our Commitment to Safer Gambling

We at Pub Casino are committed to promoting safer gambling across every part of our platform, from the online casino lobby to our sportsbook. Whether you found us through pub casino reviews, a Pub Casino review on a comparison site, or a direct pub casino login, our responsibility framework applies equally to all account holders. Our Pub Casino team monitors play patterns, deposit behaviour and account activity to identify signs of harm at an early stage, and we intervene proactively where necessary, including limiting bonus eligibility or contacting customers directly.

Working with Independent Bodies

Our RNG systems are independently audited by eCOGRA and iTech Labs, and eCOGRA also acts as our alternative dispute resolution (ADR) body for unresolved complaints. This independent oversight means that our responsible gambling controls, RTP disclosures and fairness standards are verified by third parties, not just by us.

Age Verification and Eligibility

We only accept customers who are at least 18 years old, or the legal age of consent in their jurisdiction if that is higher. Every new account created through the Pub Casino sign up offer or any other welcome bonus is subject to age and identity verification. We use IP and geolocation checks to confirm eligibility, and the use of VPNs, proxy servers or IP masking is strictly prohibited both at registration and during ongoing play. If we detect any attempt to circumvent these checks, we reserve the right to suspend the account and void any pub casino bonus, pub casino free spins or winnings associated with it.

Tools to Help You Stay in Control

We provide a range of practical tools so you can manage your gambling activity in a way that suits you. These tools are accessible from your account settings after you complete a pub casino login, and our support team is always available to help you set them up.

Deposit limits — we allow you to set daily, weekly or monthly deposit caps; once set, these limits can only be increased after a cooling-off period, though they can be lowered immediately.
Time-outs — we let you take a short break from your account, typically between 24 hours and six weeks, during which you will not be able to log in.
Self-exclusion — we offer self-exclusion periods ranging from six months to five years, and once activated, we will close your account, remove you from marketing communications, and prevent you from reopening a new account for the duration of the exclusion.
Reality checks — we send periodic reminders showing your session length and net spend, so you always know how much time and money you have committed.
Loss limits — we allow you to cap your net losses over a chosen period to prevent spending beyond your means.

We remind customers that these controls apply across the entire account, including any pub casino sports betting activity, so limits set on the casino side also affect your ability to wager on football, tennis, horse racing and our other sportsbook markets.

Recognising the Signs of Problem Gambling

We encourage every customer to reflect honestly on their gambling habits. Some signs that gambling may be becoming a problem include:

Spending more money or time gambling than you originally intended
Chasing losses by depositing again shortly after a loss
Borrowing money, using credit, or selling possessions to fund play
Neglecting work, family or personal responsibilities because of gambling
Feeling anxious, irritable or preoccupied when unable to play
Lying to friends or family about the extent of your gambling

If any of these apply to you, we strongly recommend using one of our self-exclusion or deposit-limit tools immediately, and reaching out to our support team for confidential guidance.

Support Organisations

We work alongside independent organisations that specialise in gambling support, and we encourage anyone who is struggling, or who is concerned about someone else's gambling, to contact them directly:

GamCare — free advice, support and counselling for anyone affected by gambling harm
BeGambleAware — information, tools and self-assessment resources
GAMSTOP — a free national self-exclusion scheme covering all UK-licensed gambling websites, including Pub Casino and our sister brands
Gambling Therapy — online support available in multiple languages for players and their families

We also cooperate fully with the single customer view maintained across our group of sister brands, meaning that responsible gambling flags, self-exclusion requests and account restrictions applied at Pub Casino may also be reflected on our associated platforms.

Bonuses and Responsible Play

We recognise that promotions such as our Pub Casino bonus, pub casino bonus codes, or free spins on new releases can add excitement, but they are never intended to encourage excessive play. Customers who prefer not to receive promotional offers can deselect the bonus option directly in their account profile — our cashback service, which pays out in cash with no wagering requirement, will still remain available. We do not target vulnerable customers with a pub casino no deposit bonus, pub casino promo code, or any other incentive, and eligibility for all offers is subject to responsible gambling review.

Account Restrictions and Verification

To support responsible gambling and anti-money laundering compliance, we may request identity verification documents at any stage, particularly once a single transaction reaches £700 or total transactions reach £1,400. We may also apply temporary account restrictions where our monitoring systems flag unusual deposit or withdrawal patterns, regardless of any pending pub casino withdrawal time or cashout request already in progress.

Complaints and Dispute Resolution

If you disagree with any decision we make regarding your account, including responsible gambling interventions, we ask that you first contact our customer support team so we can review the matter. Complaints are acknowledged within 24 hours and must be raised within six months of the incident. We aim to provide a final response within eight weeks, or ten days for customers not covered by our UK licence. If you remain unsatisfied, you may escalate the matter to eCOGRA, our independent ADR provider, whose rulings are binding on disputes below £10,000.

Contact Us

Our UK-based support team is available 24 hours a day, every day of the year, via LiveChat, email and phone. Whether you have a question about the pub casino app, need help adjusting your limits, or want confidential advice about your play, we are here for you.

Phone: +44 1223 931493
Support email: support@Pub Casino.co.uk
Complaints: complaints@Pub Casino.co.uk
Account recovery: service@Pub Casino.co.uk

We at Pub Casino remain dedicated to making gambling a safe and enjoyable experience for everyone who visits Pub Casino.co.uk. Play responsibly, know your limits, and remember that our team is always available to support you.

Content updated: August 26, 2026